Privacy Policy

1. Overview

Relativity Group ("we", "us", "our") is committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA).

This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services — including consulting, custom software, operational intelligence, hardware procurement, and live products such as Digital Presence Management and Gate Guardian Stealth.

2. What personal information we collect

We collect only the information you voluntarily provide to us:

• Contact form data: name, email address, phone number, company, and message content.
• Product inquiry data: staff size, plan interest, site details, and deployment context where relevant.
• Communication data: WhatsApp and email correspondence.

We do not use analytics cookies, tracking scripts, or marketing pixels. We do not collect IP addresses, browser data, or automatic usage information.

3. How we use your information

Under POPIA, we only process your data for specific, legitimate purposes:

• To respond to your enquiries via our contact forms, product inquiry forms, email, or WhatsApp.
• To provide information about our services, products, deployment, and support.
• To deliver and support services you have engaged us for.
• To comply with legal or regulatory obligations.

We will never sell, rent, or trade your personal information to third parties.

4. Cookies

Our website does not use analytics cookies, tracking cookies, or marketing cookies.

We may use essential session cookies required for basic website functionality (such as form submission). These do not track you and require no consent.

Because we run no analytics or tracking, you will see no cookie banner on this site.

5. Data processors

We use trusted third-party services to operate our website and handle enquiries. These processors only receive the data needed to perform their function:

• Supabase — securely stores contact and inquiry form submissions (database hosting).
• Resend — delivers notification emails when you submit a form.

Both providers process data on our behalf under contractual terms that require appropriate security and confidentiality safeguards.

6. Data security & storage

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure, including AES-256 encryption for data at rest, TLS 1.3 for data in transit, and restricted access within our team.

Your information is stored securely and retained only as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law.

7. Your rights under POPIA

You have the right to request access to, correction of, or deletion of your personal information, and to object to processing.

You may lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details below.

8. Privacy contact person

For privacy-related enquiries or to exercise your rights under POPIA, contact our designated privacy contact:

Contact person: Oscar

Email: info@relativitygroup.co.za

Phone: +27 76 286 9666

We aim to respond to all privacy requests within 7 business days.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.