Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the Relativity Group website and any enquiry, proposal, or engagement with our consulting, software, integration, and product services.

By using this website or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use the site or submit personal information through our forms.

Separate written agreements — such as statements of work, service orders, licence terms, or product contracts — will apply to paid engagements and take precedence over these general Terms where they conflict.

2. About us

Relativity Group (PTY) Ltd trades as Relativity Group.

Registered address: Nr 3 Parc Nicol, 3001 Winnie Mandela Dr, Bryanston, Johannesburg, 2191, ZA.

General contact: info@relativitygroup.co.za · +27 76 286 9666

3. Website use

You may use this website for lawful purposes only. You agree not to:

• Attempt to gain unauthorised access to our systems, data, or third-party services.
• Submit false, misleading, or abusive enquiries or form data.
• Use automated scraping, bulk harvesting, or denial-of-service activity against the site.
• Copy, reproduce, or redistribute site content except as permitted by law or with our written consent.

4. Enquiries and communications

Contact forms, product enquiries, email, and WhatsApp messages are invitations to treat — not binding offers or contracts.

We aim to respond to website enquiries within one business day where possible, but response times are not guaranteed.

Information you provide must be accurate. You confirm you have authority to share any business or operational details submitted on behalf of an organisation.

Our use of personal information is described in our Privacy Policy.

5. Services and proposals

Descriptions of consulting, technology delivery, integration, hardware procurement, and live products on this website are for general information only.

Scope, pricing, timelines, deliverables, and support terms are confirmed in a written proposal or contract — not by website copy alone.

We may decline or withdraw from an engagement where requirements, risk, compliance obligations, or capacity make delivery impractical.

6. Products and software

Live products such as Digital Presence Management and Gate Guardian Stealth may have additional product-specific terms, licence conditions, installation requirements, and support boundaries.

Unless expressly agreed in writing, software and configurations are provided for your internal business use. Resale, sublicensing, or reverse engineering is not permitted without our consent.

We do not guarantee uninterrupted availability of cloud-hosted products. Maintenance windows, third-party outages, and on-site conditions may affect service.

7. Intellectual property

All website content, branding, documentation, product names, and underlying materials remain the property of Relativity Group or our licensors unless otherwise agreed in a client contract.

Custom deliverables, source code, and documentation ownership will be defined in your project agreement. Where no agreement exists, no licence is granted beyond viewing this website.

8. Confidentiality

If you share confidential operational or business information during an enquiry or engagement, we will treat it as confidential and use it only to evaluate or deliver the requested services.

Formal mutual confidentiality terms may be included in project contracts where required.

9. Disclaimers

This website and its content are provided on an "as is" basis for general information. We do not warrant that the site will be error-free, uninterrupted, or fit for a particular purpose.

Operational, security, compliance, and financial decisions should not be made solely on the basis of marketing or overview content on this site.

Links to third-party sites are provided for convenience. We are not responsible for external content or practices.

10. Limitation of liability

To the fullest extent permitted by South African law, Relativity Group is not liable for indirect, consequential, or special loss arising from use of this website or reliance on general information published here.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for fraud or gross negligence where applicable.

Any liability arising from a paid engagement will be governed by the relevant contract, not these general website Terms alone.

11. Governing law

These Terms are governed by the laws of the Republic of South Africa.

The courts of South Africa have exclusive jurisdiction over disputes relating to these Terms, subject to any alternate dispute resolution clause in a separate contract.

12. Changes

We may update these Terms from time to time. Changes take effect when posted on this page with an updated "Last updated" date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact us at info@relativitygroup.co.za or +27 76 286 9666. See also our Privacy Policy.